Frequently Asked Questions

Our pricing for cat visits is tailored to each client to ensure an exceptional and personalized experience.

Our New Clients area is where to go to get started. As part of our Client Onboarding Process for Cat Visits, you will receive a detailed care proposal including a custom quote before booking — so everything feels clear, calm, and uniquely suited to your cat.

Each visit is thoughtfully structured to last approximately 45 minutes, allowing us to move at your cat’s pace and provide care that feels calm, natural, and unrushed. From tailored nourishment routines to enrichment and companionship, every moment is guided by your cat’s unique preferences and emotional cues—ensuring they feel seen, safe, and truly cared for in their own space.

If you are already a client, you will need to book care 7 calendar days in advance. 

If you are a brand new client, you will need to plan 14 calendar days in advance as it can take take up to 7 calendar days to process your Cat Care Application in addition to the 7 days of advance booking that is required.

We currently provide our bespoke in-home cat care services across select neighborhoods in Hamilton, Ancaster and Dundas Ontario 

We have plans for future expansion, aimed at bringing our exceptional care to even more communities. If you're located outside of our current service areas and are interested in our care, we'd love to hear from you. Your feedback will help us shape our expansion to better meet the needs of new markets.

To provide the highest level of personalized care, we kindly request that all bookings be made at least 7 days in advance. This lead time allows us to thoughtfully coordinate our team’s schedules and ensure we can dedicate the proper attention to your cat’s unique needs.

We kindly request a minimum of 7 days’ notice for any cancellations to avoid charges. Cancellations made less than 7 days before the scheduled service incur a 50% fee, while same-day cancellations are subject to 100% of the scheduled service fee. This policy allows us to respectfully manage our team’s schedule, accommodate other clients with care, and uphold the high standard of personalized attention your cat deserves.